Return Policy

Thank you for choosing NiSi Optics USA! We strive to ensure complete satisfaction with our products. If you need to return an item, please review our return policy below.

Return Eligibility Period

  • You have 30 days from the date you receive your item to initiate a return.

Condition of Returned Items

  • Unopened Items: Returns are accepted if the item is fully sealed and in the same brand-new condition as it was shipped. These returns are eligible for a full refund.
  • Opened, seal broken or Used Items: Returns of opened or used items will be evaluated on a case-by-case basis. Please note that such returns may incur a restocking fee of up to 25%.

Faulty Products

  • If you discover a fault with the product within the first 30 days of receipt, you are eligible for a return and full refund. We aim to handle such cases swiftly to ensure your satisfaction.

Return Process

  1. Contact Us: Before sending any items back, please contact our customer service team to initiate your return. You can reach us on the Contact Us page.
  2. Return Authorization: We will provide you with a return authorization number and instructions on how to send your items back to us.
  3. Packing and Shipping: Ensure the item is packaged securely, as items must be returned in brand new condition. Returns should be sent to the address provided in our return instructions.

Refunds

  • Refunds will be processed to the original method of payment after we have received and inspected the returned item.
  • If the return is approved, a refund will be issued within 7-10 business days. Please note that any restocking fees, if applicable, will be deducted from the refund amount.

Shipping Costs

  • Customers are responsible for the shipping costs of returning the item unless the return is due to a fault on our part or a faulty product.

Contacting Customer Support

For any questions or assistance with your return, please do not hesitate to contact our customer support team. We are here to help ensure that your return process is as smooth as possible.

NiSi Optics USA is committed to providing high-quality products and exceptional customer service. Thank you for your understanding and cooperation with our return policy.

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