Support
Frequently asked questions
Quick answers about ordering, shipping, payment, warranty and returns. Can’t find what you need? Get in touch — we’re open Monday–Friday, 9am–5pm (PT).
Shipping & delivery
6 questionsWhat shipping methods are available?
We ship with UPS, USPS (United States Postal Service) and FedEx, with two-day and ground options available. The best options for your address are shown at checkout.
How long will it take to get my order?
Most orders placed before 1 pm on business days will be shipped on the same day. Depending on your location and the selected shipping option it will be 1-8 business days to receive your order. At checkout enter your address for delivery times to your address.
Do you ship internationally?
We currently ship across the United States and to Canada. Find out more on our shipping page. If you’re in Australia or New Zealand, order from NiSi Filters Australia or NiSi Filters New Zealand — each store ships locally to you.
How do I know if my order has shipped? Can I track it?
Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 2 business days, please let us know using the contact form on our Contact Us page. We will be happy to find out what exactly is going on with your order.
You can also check it anytime on our Order status page.
Do you offer free shipping?
Yes — we offer free US shipping on orders over $69. All shipping options and costs for your address are shown at checkout.
When will backordered items ship?
Backordered items usually ship within two weeks. If you’d like a more exact estimate for a specific product, contact us and we’ll check for you.
Orders & returns
5 questionsHow do I place an order?
Purchases can be made from our online store, a reseller or an authorized Amazon or eBay store. Please Contact Us if you need further help in making a purchase.
Do I need an account to place an order?
Accounts are great as you can record your purchases from us over time. We also have an option to checkout as a guest if you prefer.
Who should I contact if I have any queries?
The fastest way to contact us is to use the contact form on the Contact Us page. Our business hours are Monday to Friday from 9 am to 5 pm and we will do our best to respond quickly during these hours.
I made a mistake. Can I change my order?
We strive to process orders as quickly as possible. We will try to accommodate any order change if possible. The quickest way to get in contact with us is by using the contact form on our Contact Us page. Please be sure to include your order number and let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the changes.
How can I return a product?
You have 30 days from the date you receive your item to initiate a return. Items returned fully sealed and in brand new condition, including the packaging, are eligible for a full refund. Opened, seal broken or used items are assessed case by case and may incur a restocking fee of up to 25%, deducted from your refund.
If your product is faulty with a manufacturer’s defect within the first 14 days of delivery, you can return it for a replacement or a full refund. After that, manufacturer defects are covered for 12 months by our warranty and we will repair or replace the product at no cost.
Always contact us before sending anything back so we can issue a return authorization number. Return freight and insurance are at your expense unless the return is due to a fault on our part or a faulty product. You can read the full policy on our Returns page.
Payment
3 questionsWhat payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, American Express), Apple Pay and Google Pay, PayPal, and buy-now-pay-later options including Affirm, Klarna, Afterpay and Zip. Every option available to you is shown at checkout.
Is buying online safe?
Yes. Payments are processed by WooPayments and PayPal over fully encrypted connections — your card details go straight to the payment provider and are never stored on our servers. PayPal purchases are also covered by PayPal Purchase Protection.
Will I be charged sales tax?
Sales tax is state-dependent and calculated at checkout. We currently only charge sales tax in California.
Warranty
3 questionsDo you offer a warranty?
The NiSi USA warranty covers material and manufacturing defects existing at the time of the purchase and during the first 12 months. The warranty only comes into force if the proof of purchase is shown. NiSi USA will only provide a warranty for NiSi filters purchased from The NiSi USA Online store or its authorized, Resellers/Dealers.
The NiSi warranty does not cover normal wear and tear or deterioration as well as water or fire damage, loss, or theft. Please contact us to proceed with your warranty claim.
Do you offer a warranty for eBay or Amazon purchases?
Please be aware that you should only buy NiSi Filters from one of our authorized resellers or from the official NiSi USA eBay or Amazon stores. That way, you have the benefits of NiSi Filters USA warranties and support.
Should I register my product?
Yes — registering takes a minute and makes any future warranty claim faster. Register your NiSi product on our Product registration page. Armor FX UV filters come with a lifetime warranty — register yours on the Armor FX registration page.
Products & compatibility
2 questionsWhich filter system is right for me?
It depends on your lenses and the way you shoot. Our Which NiSi filter system is right for me? guide walks through the magnetic, circular and square systems and helps you pick the right fit. Still unsure? Contact us with your camera and lens details and we’ll recommend a setup.
How do I find my lens’s filter size?
Look for the ⌀ symbol on the front of your lens or inside the lens cap — the number next to it (for example ⌀72) is your filter thread size in millimeters. It’s also listed in your lens’s specifications. If you’re not sure, contact us with your lens model and we’ll confirm the right size.
Company information
6 questionsWho is NiSi Optics USA?
NiSi Filters USA Inc. is the Exclusive Authorized Distributor of NiSi filters in the United States. We have many years of experience distributing NiSi around the world including the markets of The United States, Australia, and New Zealand.
Can I visit you?
We do not currently have a retail store, however, we are extremely thankful for your interest in our products. We can organize a visit to our office in Los Angeles with prior approval to view our products and range. You can shop for NiSi at our online store or at one of our authorized resellers.
Where are you located?
We are located in Los Angeles in California. Our office address is 12304 Santa Monica Blvd, Suite #200, Los Angeles, California 90025. Every order ships from our office in Los Angeles to the wider United States.
What are your business hours?
Our office hours are Monday to Friday 9 am to 5 pm. We are closed on national holidays and weekends. The best way to contact us is to use the form on our Contact Us page.
Do you have a physical store or local dealers?
We sell online and through authorized dealers across the United States — find your nearest one on our Where to buy page.
I run a camera store — can I stock NiSi?
We’d love to hear from you. Apply through our Become a NiSi reseller page and our team will be in touch.
Try a different word, or contact our team — we’re happy to help.
Why shop with NiSi Filters USA?
Expert Advice
NiSi Filters USA is based in Los Angeles, CA, USA. We are staffed by product experts that can support your order inquiries and answer your questions about our products and their advantages over competing brands. Our representatives are photographers who know and shoot with NiSi Filters.
The Best Optical Performance
Our filters provide unrivaled quality. We only use glass, the best optical glass for filters. All NiSi filters are Nano coated and are color neutral thanks to our IR technology. NiSi Filters are low reflection and have double-sided waterproofing. Our holders are designed in consultation with photographers, designed with aviation-grade aluminum for solid construction, and can be used in the harshest environments.
Still have a question?
Our team of photographers is here to help with anything — products, orders, or advice on the right filter system for your kit.
Monday–Friday, 9am–5pm (PT)
