Support
Shipping & delivery
Free US shipping on orders over $69, same-day dispatch from Los Angeles, and free door-to-door insurance on every order.
Free US shipping over $69
Available to USA addresses
Same-day dispatch
Order before 1 pm on business days
Free insurance
Door to door, on every order
Signature on delivery
Proof of delivery on all orders
Who we ship with
NiSi Filters USA Inc. ships with UPS, USPS (United States Postal Service) and FedEx, with two-day and ground options available. The best options for your address are shown at checkout.
All orders over $69 to a USA address with FREE shipping will be shipped by our preferred carrier for delivery to your area. All orders require a signature on delivery as proof of delivery. Please note we do not ship to PO Boxes.
Delivery times
Shipping time is the estimated time to deliver your order once it is ready to ship — it begins the moment your order has been processed and is ready to dispatch, not when the order is placed. All shipping includes free insurance from door to door; contact us as soon as you receive your order if it has been damaged in transit.
Major city & metro areas
1–5 business daysOrders placed before 1 pm on business days are generally processed and shipped the same or next business day. Larger packages may take an extra 1–2 business days. If no one is available to sign, a second delivery may be scheduled or your order held at the nearest depot.
Rural areas
3–6 business daysOrders placed before 1 pm on business days are generally processed and shipped the same or next business day. Packages below 5 kg usually arrive 3–6 business days after shipping; larger packages may take an extra 1–2 business days.
FedEx Two Day
2 business daysOrders placed before 1 pm on business days are generally processed the same day, with packages usually received 2 business days after shipping.
Shipping to Canada
International orders to Canada are subject to international shipping rates. Orders are quoted an inclusive price covering shipping and all relevant import duties and taxes.
All orders require a signature on delivery as proof of delivery. We do not ship to PO Boxes.
Tracking your order
When your order ships you’ll receive an email with a link to track it. If your tracking number arrives before 6 pm (PT) it may not update on the carrier’s website until that evening. You can also check your order anytime on our Order status page.
Please note
- Expected delivery dates and times are based on carrier shipping practices, your destination, and the items in your order.
- Expected delivery dates are estimates. Orders can be delayed by fraud verification or the time the order is placed, and items not regularly stocked cannot be held to the expected dates.
- Orders may be delivered in separate shipments.
- Order cut-off times are based on normal business hours and exclude weekends and holidays: Monday–Friday, 1 pm (PT).
- Due to large amounts of online credit card fraud, all orders are subject to approval by our payment verification department. We will notify you by phone or email should your order be delayed.
Still have a question?
Our team is happy to help with anything shipping or order related.
Monday–Friday, 9am–5pm (PT)
